Frequently Asked Questions

My copy didn't arrive. What should I do?

Your copy should arrive before or on the cover date for UK addresses, and within 5-7 days for overseas addresses. Please contact us if you are receiving copies later than this.

I subscribed, but haven't received a copy yet – why not?

Please allow up to 4 weeks for delivery of your first subscription copy. If you've still not received your first issue, please contact us.

My copies are arriving late, damaged or not at all. What should I do?

Please contact us. We will investigate with the postal authority, and send out replacements where appropriate.

I am moving house. How do I change my address?

Please log into ManageMyMags.co.uk or contact us. We need 1 week's notice to guarantee that your address can be changed in time for your move date.

When does my subscription expire?

If you pay by Direct Debit, your subscription will continue until you ask us to stop sending the magazine. If you pay by cheque, credit or debit card, you will find your subscription end date on the letter confirming your subscription and on your renewal letters. Alternatively, log on to ManageMyMags.co.uk where you can find full details of your subscription.

When will the first issue of my gift subscription be delivered?

Your gift subscription will normally start with the next available issue, unless otherwise specified. Please contact us as soon as possible to specify the start issue for your gift subscription.

Why are you writing to me before my subscription has ended?

If you pay by credit card, debit card or cheque, we will send you renewal notifications each year. To ensure that you are able to renew your subscription in time to guarantee an uninterrupted service, we will send these renewal letters to you before the end of your subscription. If you do not wish to receive these letters please contact us, or why not consider renewing by Direct Debit? Your payment will be taken on a regular basis and your subscription will simply continue until you tell us to stop sending you copies of Your Family History.

How do I renew my subscription?

You can easily renew your subsription online by logging into ManageMyMags.co.uk or alternatively please contact us. If you're paying by Direct Debit, or continuous credit card, your subscription will continue on your current price until we advise you otherwise. You don't need to do anything, and we will continue to send copies out to you every week. If you pay by credit or debit card, or cheque, we will send you advice and renewal prices in advance of the end of your subscription.

What happens when my subscription comes to an end?

If you are paying by Direct Debit, your subscription will automatically continue with regular payments. If you paid by credit or debit card or by cheque, we'll send you letters to ensure you have enough time to renew your subscription before it ends.

I want to cancel my subscription. What should I do?

Please contact us if you would like to cancel your subscription. If you are paying by Direct Debit, you will also need to cancel your Direct Debit mandate with your bank. Your subscription will continue until the end of the paid term. If you prefer to cancel immediately, simply contact us and we will arrange for a refund of all un–mailed copies. If you are paying by credit card, debit card or cheque, please contact us and we will arrange a refund of all un–mailed copies.